WARNING: The composter's shredder has a sharp blade. Please wear protective gloves against sharp objects when handling the shredder.

To open the composter, please follow the explanation video: OPENING VIDEO.

Remove the unwanted feedstock and close the composter.

This means that the compost is too wet in one area and was not detected by the sensors.

1) Please place a bucket to collect the liquid and clean it up for removal.

2) Check that the fan is turned on; if it is not, verify that your composter is properly plugged in, and if it is, please contact us.

3) Please turn the crank several times; this will help with aeration to reduce the moisture.

4) Use the contact form to reach us so that we can boost the fan speed to the maximum for one week.

It should not be cleaned internally. The microorganisms in the composter know very well how to do their job!

• The wooden top panel: you can clean it using a cleaning cloth. If a stubborn stain is present, you can sand the stain (using 180-grit sandpaper) and then apply a clear wood varnish over it. Please read the varnish instructions for application.
• The waste pusher: you can wash it with a cleaning cloth or a sponge, or place it in the dishwasher.
• The waste entry, defined by the two spring closures: you can clean it using a cleaning cloth and a sponge if the area becomes too grimy.
• The exterior shell: you can clean it with a damp cleaning cloth.

Please contact us with details of your inquiry.

Please contact us with details of your inquiry.

Dilute your mature compost with soil or potting mix in a ratio of 1 compost : 5 soil/potting mix

Dilute your mature compost with soil or potting mix in a ratio of 1 compost : 5 soil/potting mix

Store your mature compost in a dry place, away from light.

Please contact us with details of your inquiry.

WARNING: Some essential oils are not recommended for pregnant women. Please consult your doctor if in doubt. Take a cleaning cloth and add a few drops of essential oil (preferably eucalyptus, peppermint, lavender, or tea tree). If that is not sufficient, use a spray bottle, add water with about twenty drops of essential oil, especially in areas where you see the little white pests emerging.

For your information, they are harmless and contribute to the composting process. They must remain inside. Contact us so we can help reduce the moisture in your composter to keep them inside and limit their spread.

1) Change the fly-catching liquid more frequently.

2) WARNING: Some essential oils are not recommended for pregnant women. Please consult your doctor if in doubt.

Add a few drops of essential oil at the organic waste entry. Replace the waste pusher with a flat lid for the composter. Add drops on the surface facing the organic waste. Continue using the waste pusher to introduce waste and the flat lid to close. The flaps and the essential oil will help prevent their passage. For your information, they are harmless and contribute to the composting process. However, they must remain inside.

Please contact us with details of your inquiry.

1) Wait 2 to 5 days if necessary for the new waste to decompose and soften. If that is not enough, proceed to step 2.

2) It is possible that an object is stuck in the shredder. In that case, check by opening the composter.

WARNING: The composter's shredder is equipped with a sharp blade. Please wear protective gloves against sharp objects when handling the shredder.

To open the composter, please follow the explanatory video: OPENING VIDEO.

Remove the stuck object and close the composter.

Contact us if necessary.

1) Let it rest for 1 to 2 days to allow the hard-to-cut waste to decompose. This will help soften them.

2) As long as the rotation is difficult, cut the waste you put in the composter to avoid overloading the shredder.

/!\ Always pre-cut the tissue and cardboard!!!

3) Turn the crank in the opposite direction to unlock the movement.

4) Turn the crank more frequently than usual to help process all the waste through the shredder.

5) Do not hesitate to apply extra force with the crank.

Please contact us with details of your inquiry.

View the manual

View the manual

View the manual

Please contact us with details of your inquiry.

Please contact us with details of your desired return.

Please contact us with details of your inquiry.

We are sorry for this inconvenience. Please explain in the contact form what has been damaged.

We are sorry for this inconvenience. Please provide your order number in the contact form so we can check what happened.

Please resend your correct billing details via the contact form.

Please provide your order number and billing details in the contact form so that we can address this as quickly as possible.

Don't forget to verify the validity date of your discount voucher. Otherwise, please contact us specifying your discount voucher.

Please describe what happened that caused you not to receive your discount voucher.

Please specify in the contact form what issue you are experiencing with the application's data.

You can find all the information about the application via Google Play Store or Apple Store.

Please specify in the contact form what issue you are experiencing with Facebook login.

Please specify in the contact form what issue you are experiencing with Google login.

Please specify in the contact form what issue you are experiencing with Apple login.

Please specify in the contact form what issue you are experiencing with e-mail login.

1. Check in your phone's settings that your Bluetooth is turned on.

2. Ensure that you are close to your composter when trying to connect it via Bluetooth.

1. Ensure that your composter is not too far from your Wi-Fi router.

2. Make sure you are close to your composter when trying to connect it via Wi-Fi.

3. Verify that your Wi-Fi password is correct.

4. Ensure that your phone is connected to the same Wi-Fi network to which you wish to connect your composter.

5. Make sure your Wi-Fi is set to 2.4 GHz. When connecting, a small window will appear in the app to remind you that the Wi-Fi must be 2.4 GHz. Most networks support both 2.4 GHz and 5 GHz, so in principle you don’t need to change anything. However, some internet boxes offer two separate Wi-Fi networks: one at 2.4 GHz and another at 5 GHz. In this case, simply make sure to connect to the 2.4 GHz network, as the 5 GHz one is not compatible with the composter. If you only see one Wi-Fi network at home, everything is probably fine!

1. 1. Connect the composter via Bluetooth (enable Bluetooth on your phone)

2. Connect the composter to Wi-Fi: connect your phone to the correct Wi-Fi and enter the correct password.

3. Follow the composter installation steps in the application.

WARNING: The composter's shredder has a sharp blade. Please wear protective gloves against sharp objects when handling the shredder.

To open the composter, please follow the explanation video: OPENING VIDEO.

Remove the unwanted feedstock and close the composter.

Please contact us via the form if this did not work.

Please contact us with details of your inquiry.

The inside of the composter should not be cleaned.

1. The wooden top: you can clean it using a cleaning cloth. If a stubborn stain is present, you can sand the stain (using 180-grit sandpaper) and then apply a clear wood varnish over it. Please read the varnish instructions for application.

2. The waste pusher: you can wash it with a cleaning cloth or a sponge, or place it in the dishwasher.

3. The waste entry, defined by the two spring closures: you can clean it using a cleaning cloth and a sponge if the area becomes too soiled.

4. The exterior shell: you can clean it with a damp cleaning cloth.

Please contact us with details of your inquiry.

Contact us to order an additional waste pusher.

Please contact us with details of your broken and/or worn parts.